Case studies · Distribution · 2026
Office 365 licensing and long-term support for a distribution company
Since 2012, a distribution company has relied on AVILA® for its Office 365 licensing and day-to-day support, and since 2019 for the management of Azure and Office 365 as well.
- start of the relationship
- 2012
- years of licensing and support
- 14
- Azure and Office 365 management begins
- 2019
The challenge
A distribution business depends on its orders, email, and sales information being available every single day. For a company of this size, without a large IT department, Microsoft licensing and support tend to become a scattered burden:
Licenses bought at different times through different channels, with no clear view of how many are in use, which are left over, and when they expire.
User onboarding and offboarding that depend on one person, with accounts still active after someone leaves the company.
Everyday issues (email, passwords, computers, access) that no one owns and that get solved late.
Cloud decisions made without anyone who knows the history of the infrastructure.
In 2012, this distribution company looked for a partner for its Office 365 licensing and operational support. What it needed wasn't a one-time purchase, but continuity: someone who knew its environment, responded when something broke, and stayed with it through each technology change.
The solution
AVILA® has served this distribution company since 2012, with two lines of work that have held steady over the years:
Office 365 licensing. We manage its Microsoft licenses, now Microsoft 365, so it has the ones it needs and doesn't pay for the ones it doesn't use. Since 2023, AVILA® has been a Microsoft licensing partner through TD Synnex.
Long-term support. We handle the issues of its day-to-day operation and follow each request through to closure.
Since 2019, the relationship has also included Azure and Office 365 management: users, access, configuration, and the changes the business asks for along the way.
A relationship like this has an advantage you won't see in a proposal: the team providing support already knows the environment, the decisions made before, and the reasons behind them. Every new need starts with context, not from scratch.
If your company is looking for a partner for licensing and support, see Microsoft 365 and Copilot licensing, support plans and IT security, and infrastructure and Azure cloud.