Frequently asked questions
Clear answers.
What people ask us most about AVILA®, our services, the way we work and support. If your question isn't here, write to us.
Before you start
This page brings together, in one place, answers to the most common questions about AVILA® (Avila Integradores de Soluciones), a technology and business consulting firm in Monterrey, Nuevo León, operating since 2003. Each service also has its own page with specific questions: you can see them all in services.
If you're already a client and need help with a system, a website or a license, don't use these pages: submit your request through Customer support, where it gets logged and we reply by email.
About AVILA®
What is AVILA® Integradores de Soluciones?
It is a Mexican technology and business consulting firm headquartered in Monterrey, Nuevo León. It builds software, web apps, mobile apps, websites and portals; manages infrastructure, Microsoft Azure cloud and Microsoft 365 and Copilot licensing; and provides consulting on technology, processes and business planning. Its legal name is Avila Integradores de Soluciones, S.A. de C.V.
When did it start and who founded it?
AVILA® began operations in December 2003, under the leadership of Jorge Avila Meléndez, and was incorporated in 2004. The AVILA® trademark was registered in 2006. Jorge Avila Meléndez is its founder and CEO. Read our story.
What group does it belong to?
AVILA® is the first company of AVILAPRO Group, a group of brands in technology, marketing, branding, training, administrative services and real estate. Each brand has its own specialty, and they work together when a project calls for it. See AVILAPRO Group.
Where are you located and who do you serve?
Our business address is in Monterrey, Nuevo León. We serve organizations across Mexico and in the United States, working online and meeting in person when needed. Our clients are industrial companies, educational institutions, SMBs, nonprofits and government. See industries.
What are your business hours and how can I reach you?
We're available Monday through Friday, 9:00 a.m. to 7:00 p.m. Monterrey time. For a new project, write to us through contact or call +52 (81) 2474 9016; the first conversation is free of charge. If you're already a client, submit your request through Customer support so it's logged as a ticket.
Technology services
What kind of software do you build?
Enterprise web apps, SaaS platforms, system integrations, management systems (quality, documents, maintenance, inventory), quoting tools and mobile apps for iOS and Android. All tailored to each organization's processes. See custom software and web apps.
Do you build websites and online stores?
Yes: corporate websites, landing pages and e-commerce on WordPress, Shopify, PrestaShop or custom builds, with technical SEO from the start and ready for AI assistants. See websites, landing pages and e-commerce.
What's the difference between technical SEO and LLM optimization?
Technical SEO prepares your website so Google and Bing can crawl it, understand it and show it: speed, structure, structured data and indexing. LLM optimization prepares your content so assistants like ChatGPT, Claude or Gemini can find it and cite it. The two complement each other. See technical SEO and LLM optimization.
Do you sell Microsoft 365 and Copilot licenses?
Yes. We have been a Microsoft partner since 2007 and have managed Microsoft 365 and Azure for clients since 2019. Since 2023, through our alliance with TD Synnex, we offer the full Microsoft 365 and Copilot product family, together with setup, administration and support. See Microsoft 365 and Copilot licensing.
Can you migrate our servers to the cloud?
Yes. We plan and carry out migrations to Microsoft Azure or to managed hosting, with backups, testing and an agreed-upon cutover window, and then provide ongoing support through a support plan. See infrastructure and Azure cloud.
Do you do digital marketing or social media management?
Not directly: that's handled by our sister company tresensocial. AVILA® builds and maintains the website, its technical SEO and its LLM optimization; tresensocial takes care of strategy, content, social media and communications. See digital presence.
Business consulting
What kind of consulting do you offer?
Consulting on technology, processes and business planning: strategic planning with the Balanced Scorecard, process mapping and redesign, ERP, CRM and MRP selection, organizational and IT assessments, business plans and UX website assessments. We have offered it since 2004. See our consulting services.
Why do consulting before buying a system?
Because most technology projects that fail don't fail because of the technology, but because of poorly understood processes or choosing the wrong platform. An assessment and a process map cost a fraction of the system and reduce the risk of paying for something that never gets adopted.
Is your ERP selection unbiased?
Yes. By choice, we never become a partner of any ERP vendor. We are a Microsoft partner, but we don't work with Microsoft Dynamics, so there's no conflict there either. We help you define requirements, put together the request for proposals (RFP), evaluate vendors against agreed criteria and negotiate. The final decision is yours. See ERP, CRM and MRP selection.
Do you run planning workshops?
Yes, strategic planning and alignment workshops for leadership teams, as part of our Balanced Scorecard and assessment projects. Workshops on marketing, communications and AI applied to business are delivered by tresensocial.
Projects and engagement
How does a project start?
With a first conversation, free of charge, to understand the challenge. Then we do a short assessment that ends with a written scope and a phased proposal, with deliverables and costs for each phase. That way you decide with full information before committing the entire budget.
How much does a project cost?
It depends on the scope: number of processes, users, integrations and languages. We don't publish fixed prices because two projects with the same name can be very different. The initial assessment exists precisely to give you a clear cost per phase.
Do you work under contract and confidentiality agreements?
Yes. Every project is formalized with an accepted proposal and, when the client asks, a nondisclosure agreement. We don't publish our clients' names without their permission: that's why our case studies are presented by industry.
Do I own the code and the data?
Yes. When a custom development is complete, you receive the source code, the documentation and administrator access. Your data is yours, and we'll help you export it if you decide to switch providers.
Support
How do I request support if I'm already a client?
Through Customer support: fill out the form and your request is logged as a ticket. All follow-up happens by email, with the full history. It's the channel that ensures your request doesn't get lost.
What does a support plan include?
It's a service plan to maintain your applications and cloud infrastructure: security updates, backups, monitoring, incident response and hours for improvements. Service levels depend on the plan you choose and are defined case by case. It doesn't include on-site support or support for users' computers. See support plans and security.
Do you have tools for sharing information securely?
Yes: Secrets, to send passwords with an encrypted, self-destructing link, and Transfers, to send files with links that expire. See tools for clients.
Didn't find your answer?
Write to us with your question. If it's about a new project, we'll suggest a free first conversation.